Scheduling Warranty Service: cart manufacturer: Clipper Product

CONTACT US > SCHEDULING WARRANTY

Simple, Friendly Customer Service

In the unlikely event that your cart requires service, even if the problem isn't covered by warranty, we want to hear from you. Please contact a Customer Service Representative:

Tel: 1-800-543-0324 (USA) or 1-513-528-7011

Fax: 1-513-528-7676

Email: service@clipperproducts.com

After discussing the situation, and with your approval, the Customer Service Representative will determine if you should ship your cart to the service center. Return a cart ONLY after you have obtained a Return Authorization Number (RA#) from the Customer Service Representative. The RA# is key to getting your cart back to you as quickly as possible.

Ship your cart prepaid, with the RA# marked on the outside of the shipping box, to the following address:

Clipper Products, Inc.
Customer Service Center
675 Cincinnati-Batavia Pike
Cincinnati, Ohio 45245

Be sure to enclose a return address, plus a phone number where we can reach you during the day.

If the service is covered under warranty, we will repair or replace your cart at our option. Replacements may be a refurbished cart like yours, or a current model of similar capabilities and features.

If the service is not covered under warranty, we will contact you for further instructions before proceeding. Repairs and service not covered by warranty are performed only with approval and acceptance of charges.

You are also responsible for return shipping and handling charges of $9.00 per cart (USA "lower 48", higher elsewhere), payable by enclosing a check with the cart, or by providing your credit card # to a Customer Service Representative when you obtain your RA#. C.O.D.'s are not accepted.

Once we receive your cart, it will usually be returned within three days, via UPS regular delivery. Allow for a total round trip time of 7-12 days.

call 800.543.0324